Myonlineprep.com is a unit of Rafin Education India Private Limited. We recognize that privacy is important. Myonlineprep.com does not rent, sell, or share any personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested, when we have your permission. This Policy applies to all of the products, services and website offered by Myonlineprep.com or its subsidiaries or affiliated companies (collectively, Myonlineprep.com “services”).

Information we collect and how we use it – In order to provide our services, we may collect the following types of information:

Information you provide – We may ask you for personal information (such as your name, email address, phone number, address and company) for certain services that we provide through our website.

Myonlineprep.com– When you visit Myonlineprep.com, we may send one or more cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. We may use these cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people search. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.

Log information – When you use Myonlineprep.com, our servers may automatically record information that your browser sends whenever you visit our website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

User communications – When you send email or other communication to Myonlineprep.com, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

Links – Myonlineprep.com may present links in a format that enables us to keep track of whether these links have been followed. Myonlineprep.com only processes personal information for the purposes described in the applicable Privacy Policy and/or privacy notice for specific services. In addition to the above, such purposes include:

Providing our products and services to users; Auditing, research and analysis in order to maintain, protect and improve our services; developing new services. Myonlineprep.com processes personal information on our servers in India and in other countries. In some cases, we process personal information on a server outside your own country.

Choices for personal information – When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use. If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use information for purposes other than those described in this Policy unless we have obtained your prior consent. You can decline to submit personal information to any of our services, in which case Myonlineprep.com may not be able to provide those services to you.

Opt-Out Policy – Myonlineprep.com offers its visitors and customers a means to choose how we may use information provided. If, at any time after registering for information or ordering the Service, you change your mind about receiving information from us or about sharing your information with third parties, send us a request specifying your new choice. Simply send your request to info@myonlineprep.com.

If Myonlineprep.com becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.
Please contact us at the address below for any additional questions about the management or use of personal data or as to what classifies as Sensitive Information.

Information security – We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to Myonlineprep.com employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Data integrity – Myonlineprep.com processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Accessing and updating personal information – When you need to change or update your personal information please mail us at info@myonlineprep.com and we will make good faith efforts to change/correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We may ask individual users to identify themselves and then proceed to take action as required. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service of charge.

Disclosure of Information
In addition to the circumstances described above, Myonlineprep may disclose User's Personal Information if required to do so:
by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;

  • to conduct our business;
  • for regulatory, internal compliance and audit exercise(s)
  • to secure our systems; or
  • to enforce or protect our rights or properties of Myonlineprep or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.

User Generated Content
Myonlineprep provides an option to its users to post their experiences by way of reviews, ratings and general poll questions. The customers also have an option of posting questions w.r.t a service offered by Myonlineprep or post answers to questions raised by other users. Myonlineprep may also hire a third party to contact you and gather feedback about your course enrolled with Myonlineprep. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (app, sms, Whatsapp or any other messaging service) for you to share your review(s), answer questions posted by other users or a. The reviews may be written or in a video format. The reviews written or posted may also be visible on other students or JAIIB & CAIIB exam preparation related platforms.

The User Generated Content that Myonlineprep collects may be of the following kinds:

  • Review and Ratings
  • Question and Answers
  • Crowd Source Data Collection (poll questions).

Each User who posts review or ratings, Q&A, photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of courses, reviews written, questions asked and answered and photographs posted.

How Can You Opt-Out Of Receiving Our Promotional E-Mails?
You will occasionally receive e-mail updates from us about course sales in your area, special offers, new Myonlineprep services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message.

Permissions Required For Using Our Mobile Applications
When the Myonlineprep app is installed on your phone or tablet, a list of permissions appear and are needed for the app to function effectively. There is no option to customize the list. The permissions that Myonlineprep requires and the data that shall be accessed and its use is as below:

Android permissions:
Device & App history: We need your device permission to get information about your device, like OS (operating system) name, OS version, mobile network, hardware model, unique device identifier, preferred language, etc. Basis these inputs, we intend to know the learning course experience, use OS specific capabilities to drive great in-funnel experiences using components of device’s OS, etc.

Notifications: If you opt in for notifications, it enables us to send across exclusive deals, promotional offers, course related updates, etc. on your device. If you do not opt for this, updates for your course such as important module, questions for cracking exam in easiest way purpose, in case there is any changes in exam etc. will be sent through SMS or push notification.

SMS: If you allow us to access your SMS, we read your SMS to auto fill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while enrolling in any courses and you don’t need to move out of the app to read the SMS and then enter it in the app.

Contacts: If you allow us to access your contacts, it enables us to provide a lot of social features to you such as sharing your best available courses with your friends, inviting your friends to try our app, send across referral links to your friends, etc. We may also use this information to make recommendations for courses that may help your friends to crack the exam in easiest way. This information will be stored on our servers and synced from your phone.

Photo/ Media/ Files: The libraries in the app use these permissions to allow profile pic to be saved to your phone's external storage, like SD cards. By saving your profile pictures, you don’t need to re-upload the same profile pictue every time you use the app. This provides you a seamless result you secured in test series with your picture that you can share with your friends, even on low bandwidth network.

IOS Permissions:
Notifications: If you opt in for notifications, it enables us to send across exclusive deals, promotional offers, course related updates, etc. on your device. If you do not opt for this, updates for your course such as important module, questions for cracking exam in easiest way purpose, in case there is any changes in exam etc. will be sent through SMS or push notification.

SMS: If you allow us to access your SMS, we read your SMS to auto fill or prepopulate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while enrolling any courses and you don’t need to move out of the app to read the SMS and then enter it in the app.

Contacts: If you allow us to access your contacts, it enables us to provide a lot of social features to you such as sharing your best available courses with your friends, inviting your friends to try our app, send across referral links to your friends, etc. We may also use this information to make recommendations for courses that may help your friends to crack the exam in easiest way. This information will be stored on our servers and synced from your phone.
Photo/ Media/ Files: The libraries in the app use these permissions to allow profile pic to be saved to your phone's external storage, like SD cards. By saving your profile pictures, you don’t need to re-upload the same profile picture every time you use the app. This provides you a seamless result you secured in test series with you picture that you can share with your friends, even on low bandwidth network.

How We Protect Your Personal Information?
All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Withdrawal of Consent And Permission
You may withdraw your consent to submit any or all Personal Information or decline to provide any permission on its Website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to info@myonlinepep.com

Right to Edit Personal Information
You may access your Personal Information from your user account with Myonlineprep. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to info@myonlinepep.com

Changes to the Privacy Policy
We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.

You may always submit concerns regarding this Privacy Policy via email to us at info@myonlinepep.com. Myonlineprep shall endeavor to respond to all reasonable concerns and inquires.

Contact Us:
RAFIN EDUCATION INDIA PRIVATE LIMITED
4TH FLOOR RADHIKA BHAWAN,
SANDALPUR ROAD
PATNA 800006